Refund policy.

Our approach

SignalAura generates a custom digital research report once a report run begins. Because the service is consumed as it runs, completed reports and reports already in progress are normally non-refundable.

That does not mean we ignore problems. If a charge was duplicated, a report could not be delivered, or there was a billing error, contact us within 14 days and we will review the issue fairly.

Individual reports

The $4.99 Research Report is a one-time purchase. If the report has not started and we can cancel the payment before the service is consumed, we may issue a refund. Once research has started or a report is available, it is normally not refundable except where required by law or where we determine there was a delivery or billing error.

SignalAura Pro

SignalAura Pro is billed monthly at $99 and includes up to 100 reports per billing period. You can cancel renewal from Settings. Cancellation prevents the next renewal; your Pro access continues through the paid billing period unless stated otherwise at checkout.

We do not normally provide prorated refunds for unused time or unused reports in an active billing period. If you were charged in error or could not access a paid subscription because of a service fault, contact us so we can investigate.

How to request help

Email us with the account email address, the charge date, and a short description of the problem. Please do not send full card numbers or sensitive payment details. We may ask for the Lemon Squeezy order reference to locate the transaction safely.

Any approved refund is processed through the original payment provider. Timing after approval depends on that provider and your bank or payment method.

Your legal rights

This policy does not limit any mandatory refund, cancellation, or consumer-protection rights that apply where you live.